01Challenge
Challenge
The interesting part of a SaaS product is rarely the part that takes the time. Authentication, team permissions, subscription states and billing edge cases consume the schedule and are painful to retrofit.
Web Applications · Technology & SaaS
For a SaaS business, a multi-tenant product foundation covering accounts, roles, subscription billing and an in-product dashboard, built before feature work began.
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01Challenge
The interesting part of a SaaS product is rarely the part that takes the time. Authentication, team permissions, subscription states and billing edge cases consume the schedule and are painful to retrofit.
02Approach
Roles and their permissions were defined and tested before feature work, so new screens inherit them automatically.
Payment events update a single subscription state that the product reads, instead of features reacting to payment events directly.
The interface uses the same documented API customers integrate against, which keeps it honest.
03Outcome
The interesting part of a SaaS product is rarely the part that takes the time. Accounts, permissions and billing edge cases do, and they are painful to retrofit.
Every record belongs to an account, and isolation is enforced in the data layer rather than remembered in each feature.
Trials, upgrades, downgrades, failed payments and cancellations all move through the same states.
In-product analytics answer the questions customers were exporting spreadsheets to answer.
What changed
How it works
01 / 05
Inside the system
Built with
The foundations were settled once, so the product can keep growing on top of them.
More work
For a subscription software business, a churn model that flags drifting accounts early enough for the customer success team to act, with the reasons behind every score.
For a healthcare media and clinician engagement platform, a five-agent system that reads a production error, writes the fix and opens a reviewed pull request, with an engineer still deciding what ships.
For an established independent book publisher, a decade of accumulated ETL, warehouse and dashboard tools replaced with one governed cloud platform, without breaking a single number the business depended on.
If something here is close to what you need, tell us about your situation and we will walk you through how we would approach it.
Intelligence → Innovation → Automation → Growth